Shipping Policy

This Shipping Policy applies to all orders placed through secret-wealth.com and delivered to customers in the United Kingdom.

We aim to provide a clear, reliable, and transparent shipping experience for our UK customers.

1. Shipping Costs

We offer free standard shipping on all orders shipped to the United Kingdom.

No additional handling or processing fees are charged at checkout.

2. Processing & Delivery Times

  • Order processing time: 1–2 business days

  • Estimated delivery time: 3–7 business days after dispatch

  • Order cut-off time: 12:00 PM (CET)

Depending on product availability, orders may be shipped from:

  • Our EU fulfilment partners, or

  • Other international warehouses

Delivery times are estimates and may vary due to courier delays, customs processing, public holidays, or other factors outside our control.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

3. Customs, VAT & Import Charges

Orders shipped to the United Kingdom may be subject to:

  • UK VAT, and/or

  • Customs or import duties, depending on the shipment origin and order value

Unless explicitly stated otherwise, any applicable import charges are the responsibility of the customer.

4. Address Changes

If you need to change your delivery address, please contact us within 24 hours of placing your order.

Once an order has been dispatched, address changes are no longer possible.

5. Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation is no longer possible.
However, you may still be eligible to return the item in accordance with our Refund Policy.

6. Delayed or Damaged Deliveries

If your order is significantly delayed or arrives damaged, please contact us as soon as possible:

Email: support@secret-wealth.com

For damaged deliveries, please include clear photos of the packaging and item so we can assist you promptly.

Your statutory rights under UK consumer protection law remain unaffected.

7. Customer Support

Customer support is provided from The Netherlands, with English-language assistance for UK customers.

Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM CET

Email:
support@secret-wealth.com

We aim to respond within 24 business hours.

8. Company Information

This online store is operated by:

Secret Wealth
Ms.ait.sales
KvK: 99263211

Business Address:
Kinkerstraat 297
1053 ET, Noord-Holland
Amsterdam, The Netherlands

For information about returns, please refer to our Refund Policy.