Refund Policy

Refund Policy

Effective Date: 22 December 2025

At Secret Wealth, we want you to shop with confidence.
This Refund Policy explains how returns, refunds, and exchanges are handled when you make a purchase through secret-wealth.com.

Nothing in this Policy affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.

1. 30-Day Return Period

You have the right to return eligible items within 30 days of receiving your order.

To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • All original packaging, tags, and accessories must be included

  • Proof of purchase (order confirmation or receipt) is required

Items that show signs of use, damage, or misuse may be refused, unless the item is faulty or not as described.

2. How to Request a Return

To start a return, please contact us before sending anything back:

Email: support@secret-wealth.com

Please include:

  • Your order number

  • The reason for the return

We will provide you with:

  • Return instructions

  • The correct return address

  • Further guidance on next steps

Returns sent without prior approval may not be processed.

3. Return Shipping Costs

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

  • Return shipping is free

  • You are entitled to a replacement or full refund, in line with UK consumer law

Change of Mind

If you return an item because you changed your mind:

  • You are responsible for return shipping costs

  • No restocking fees are charged

4. Refunds

Once your return has been received and inspected:

  • You will be notified whether the refund is approved or rejected

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

Please note:

  • Your bank or card provider may take additional time (up to 14 business days) to reflect the refund

5. Exchanges

If you wish to exchange an item:

  • Contact our support team first

  • Exchanges are subject to stock availability

In most cases, we may recommend returning the item for a refund and placing a new order to ensure faster processing.

6. Faulty or Incorrect Items (Your Legal Rights)

If your item is faulty, damaged, or not as described:

  • Contact us as soon as reasonably possible

  • Provide photos and your order number

Depending on the situation, you may be entitled to:

  • A replacement

  • A repair

  • A full refund

These rights exist independently of our 30-day return policy and are protected by UK law.

7. Items That Cannot Be Returned

We do not accept returns for:

  • Items returned outside the 30-day return period

  • Items that have been used or damaged after delivery (unless faulty)

Any additional exclusions will be clearly stated on the product page where applicable.

8. Company Information

This online store is operated by:

Secret Wealth
Ms.ait.sales
KvK: 99263211

Business Address:
Kinkerstraat 297
1053 ET, Noord-Holland
Amsterdam, The Netherlands

9. Contact Information

For all return or refund requests, contact us at:

Email: support@secret-wealth.com

Support is provided from The Netherlands, with English-language assistance for UK customers.
We aim to respond within 24 business hours.