Effective Date: 22 December 2025
At Secret Wealth, we want you to shop with confidence.
This Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through www.secret-wealth.com.
Nothing in this policy affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.
You have the right to return eligible items within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused, unworn, and in its original condition
Include all original packaging, tags, and accessories
Be accompanied by proof of purchase (order confirmation or receipt)
Items that show signs of use, wear, damage, or misuse may be refused, unless the item is faulty or not as described.
Before returning any item, you must contact us first.
Email: support@secret-wealth.com
Please include:
Your order number
The reason for the return
After approval, we will provide:
Return instructions
The correct return address
Any additional guidance required
Returns sent without prior approval may not be processed.
If you receive an item that is faulty, damaged, or incorrect:
Return shipping is free
You are entitled to a replacement or a full refund, in accordance with UK consumer law
If you return an item because you changed your mind:
You are responsible for return shipping costs
No restocking fees are charged
Once your return is received and inspected:
You will be notified whether the refund is approved or rejected
Approved refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Please note:
Your bank or card provider may take up to 14 additional business days to reflect the refund.
If you wish to exchange an item:
Contact our support team first
Exchanges are subject to stock availability
To ensure faster processing, we may recommend returning the item for a refund and placing a new order.
If your item is faulty, damaged, or not as described:
Contact us as soon as reasonably possible
Provide your order number and clear photos
Depending on the situation, you may be entitled to:
A replacement
A repair
A full refund
These rights exist independently of our 30-day return policy and are protected under UK law.
We do not accept returns for:
Items returned outside the 30-day return period
Items that have been used or damaged after delivery (unless faulty)
Any additional non-returnable items will be clearly stated on the product page where applicable.
This online store is operated by:
Secret Wealth
Ms.ait.sales
Company Registration Number: 99263211
VAT Number: NL868908733B01
Business Address:
Kinkerstraat 297
1053 ET, Amsterdam
Noord-Holland, The Netherlands
Phone: +31 6 86478837
For all return and refund requests, please contact:
Email: support@secret-wealth.com
Support is provided from The Netherlands with English-language assistance for UK customers.
We aim to respond within 24 business hours.
